Refund policy

30-Day Returns | Free Return Shipping | No Restocking Fees

At Octsource, we want you to shop with confidence. We are committed to providing a transparent and straightforward return and refund experience.

30-Day Return Policy

We accept eligible returns within 30 days after your order has been delivered.

To qualify for a standard return, products must:

Be unused, unopened, and sealed in their original packaging.
Be in the same condition in which they were received.
Include proof of purchase or an order number.

For hygiene and product safety reasons, opened or used sunscreen and skincare products are not eligible for standard returns.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can assist you promptly.

We may request your order number, a description of the issue, and supporting photographs.

Eligible claims will be resolved through a replacement, exchange, or refund at no additional cost. Your rights under applicable consumer protection laws remain unaffected.

How to Request a Return

To begin a return, email octsource1@gmail.com with your order number and reason for returning the product.

Our customer support team will review your request and provide instructions and a prepaid return shipping label for approved returns.

Return Address:
601 N State Rd 7, Margate, Fl, 33063

Please contact us before mailing your return. Unapproved returns sent without prior instructions may not be accepted.

Return Shipping and Restocking Fees

Free return shipping for eligible approved returns.
Prepaid return shipping labels provided.
No restocking fees.

Refund Processing

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.

Financial institutions may take additional time to post refunds to your account.

If more than 15 business days have passed since your refund approval, contact us at octsource1@gmail.com .

Exchanges

For an exchange, contact our customer support team to confirm eligibility and availability.

For a different product, you may complete an approved return and place a new order.

Non-Returnable Items

Unless required by applicable law or covered by an eligible damaged, defective, or incorrect-item claim, the following items are not eligible for return: